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The purpose of this paper is to present results of a study that operationalizes the construct of disruptive innovation activities (DIA) at managerial level and to examine its validity.

A sequential mixed method approach is adopted in this study where a Likert-type scale to measure DIA is developed basing on the interviews of thirteen managers and conceptualization of disruptive innovation at manager level. Later, the scale validity and reliability are examined through quantitative data from 390 managers. The data are analyzed using IBM SPSS 23 and AMOS 21.

The findings of the study indicate that managers' DIA are spread across four phases of the disruptive innovation process, i.e. initiation, introduction, evolution and convergence. Furthermore, the reliability measures, exploratory factor analyses, confirmatory factor analysis and subsequent convergent and discriminant validity tests support the DIA scale. Nomological validity of DIA is also presented which demonstrates its predictive validity.

Limitations include research methods used in this study, such as cross-sectional design and nonprobabilistic sampling technique. Implications for future research are also provided.

Despite highlighting the importance of managers regarding disruptive innovation outcomes, prior research lacked to provide empirical foundations to understand the phenomenon from managerial perspective. This study fills this gap in the literature by providing a measure of DIA at manager level and distinguishing it from similar constructs. The construct validity of DIA can help measure an organization's disruptive potential in terms of its key human resource. Moreover, the DIA scale can be used to substantiate the alignment of the managerial activities with the innovation roles in organizational settings and to develop more relevant incentive plans.

This study aims to analyze tourism development's (TOD) role in demoting income inequality in South Asia from 1996 to 2020. To this end, this study explored the connection between TOD, tourism investment, economic growth (GDP), trade globalization (TGL) and income inequality.

This study used various techniques, including cross-sectional dependence, unit root, cointegration techniques, long-term elasticity estimators and short-term causality between the study variables. This study adopted Driscoll–Kraay standard errors and Dumitrescu Hurlin panel causality estimations.

This study’s results reveal that tourism has an inverted U-shaped association with income inequality in the long run, which supports the Kuznets Curve hypothesis. In contrast, capital investment in tourism (CIT) has a significant negative association with income inequality. At the same time, growth and TGL positively and significantly affect income inequality. Moreover, TOD has a bidirectional feedback causality of income inequality. These results also support tourism's “price effect” on income inequality. Hence, this study provides more practical implications regarding policymaking in tourism and income inequality in developing economies to target Agenda 2030.

This study is unique by considering the cross-sectional dependence in estimating the model that has been ignored in previous studies and provides new insights into the existing literature by investigating how TOD and CIT contribute to income inequality concentrating on the understudied South Asian economies from 1996 to 2020. As a result, this study has more practical implications for policymaking in the tourism industry and income inequality in emerging economies.

本研究分析了 1996 年至 2020 年旅游业发展在缓解南亚收入不平等方面的作用。为此, 该研究探讨了旅游业发展、旅游投资、经济增长、贸易全球化和收入不平等之间的联系。

本研究使用了多种技术, 包括横截面相关性 (CSD),单位根、协整技术、长期弹性估计量以及研究变量之间的短期因果关系。本研究采用 Driscoll-Kraay 标准误差和 Dumitrescu Hurlin 面板因果关系估计。

目前的研究结果表明, 从长远来看, 旅游业与收入不平等呈倒U型关联, 这支持了库兹涅茨曲线假说。相比之下, 旅游业的资本投资与收入不平等呈显著负相关。与此同时, 增长和贸易全球化对收入不平等产生了积极和显著的影响。此外, 旅游发展对收入不平等具有双向反馈因果关系。这些结果也支持旅游业对收入不平等的“价格效应”。因此, 本研究为发展中经济体的旅游业和收入不平等政策制定提供了更多实际意义, 以实现 2030 年议程。

本研究的独特之处在于考虑了估计模型的横截面相关性, 这在以前的研究中被忽略。重点关注1996年至2020年未被充分研究的南亚经济体, 通过调查旅游业发展和旅游业的资本投资如何导致收入不平等, 从而为现有文献提供新的见解。因此, 本研究对旅游业的政策制定和新兴经济体的收入不平等具有更实际的意义。

Este estudio analiza el papel del desarrollo turístico en la disminución de la desigualdad de ingresos en el sur de Asia entre 1996 y 2020. Para ello, el estudio explora la conexión entre el desarrollo del turismo, la inversión turística, el crecimiento económico, la globalización del comercio y la desigualdad de ingresos.

Este estudio utilizó diversas técnicas, como la dependencia transversal (DSC), la raíz unitaria, las técnicas de cointegración, los estimadores de la elasticidad a largo plazo y la causalidad a corto plazo entre las variables del estudio. Este estudio adoptó los errores estándar de Driscoll-Kraay y las estimaciones de causalidad de panel de Dumitrescu Hurlin.

Los resultados del presente estudio revelan que el turismo tiene una asociación en forma de U invertida con la desigualdad de ingresos a largo plazo, lo que apoya la hipótesis de la curva de Kuznets. En cambio, la inversión de capital en turismo tiene una asociación negativa significativa con la desigualdad de ingresos. Al mismo tiempo, el crecimiento y la globalización del comercio afectan positiva y significativamente a la desigualdad de ingresos. Además, el desarrollo del turismo tiene una causalidad de retroalimentación bidireccional de la desigualdad de ingresos. Estos resultados también apoyan el “efecto precio” del turismo sobre la desigualdad de ingresos. Por lo tanto, este estudio proporciona más implicaciones prácticas con respecto a la formulación de políticas en materia de turismo y desigualdad de ingresos en las economías en desarrollo para apuntar a la Agenda 2030.

El presente estudio es único al considerar la dependencia transversal en la estimación del modelo que ha sido ignorada en estudios anteriores y aporta nuevas perspectivas a la literatura existente al investigar cómo el desarrollo del turismo y la inversión de capital en turismo contribuyen a la desigualdad de ingresos. Este estudio se centra en las economías del sur de Asia que han sido poco estudiadas y se extiende desde 1996 hasta 2020. Como resultado, este trabajo tiene más implicaciones prácticas para la formulación de políticas en la industria turística y la desigualdad de ingresos en las economías emergentes.

The aim of the study is to investigate the effects of perceived healthcare service quality (human aspects, technical aspects and tangible aspects) on satisfaction and guest loyalty in the hotel industry in the COVID-19 pandemic era.

A total of 130 guests in the hotel were selected purposively in Iraq. Data from self-administered questionnaires were analyzed through the VB-SEM statistical technique using Smart-PLS software towards testing the hypotheses.

The findings indicated that perceived service quality influences satisfaction and guest loyalty of guests in the hotel. This study reveals that human aspects, technical aspects and tangible aspects directly positively affect satisfaction and guest loyalty in the hotel industry.

This study highlights that perceived service quality (human aspects, technical aspects and tangible aspects) are vital and practical strategic tools that could be positioned to accelerate guest loyalty in the hotel industry. Furthermore, satisfaction mediates the relationship between human aspects, technical aspects, tangible aspects and guest loyalty.

Firm performance has become a thriving research field. However, a review of previous studies shows that the answers to several fundamental questions remain vague and require further investigation. Thus, the purpose of this study is twofold. The first is to determine the extent of the involvement of political connections (PCs) in Pakistani-listed companies, and the second is to examine the association between PCs and firm financial performance with director efficacy’s moderating role.

A data set of 221 non-financial companies listed on the Pakistan Stock Exchange for 10 years (2008–2017) was analysed using panel-corrected standard error regression. Additionally, the authors address endogeneity issue by using Hackman two-stage estimation and lagged variables regression.

The study found that PCs negatively affected the firm’s financial performance, and director efficacy as a moderator strengthened this relationship. The result is consistent with the political economy theory that argues that an unstable political system and a weak judicial system will strongly affect investors and their rights.

The impact of political influence on the corporate sector remains a concern for policymakers, regulators, investors, financial experts, auditors and academic researchers. This study’s findings are that an effective board of directors can strengthen the company’s best practices by controlling political connectedness to protect all the interested parties, particularly investors, and restore their confidence. Therefore, the results of this study can assist all stakeholders when a PCs exists to make the right decisions.

The study extends the literature in terms of theoretical contribution that uses an integrative approach to combine political economy theory, agency theory and resource dependence theory to address the moderating role of director efficacy with an association between PCs and firm financial performance. To the best of the authors’ knowledge, no extant research has investigated the association between PCs and firm financial performance using five aspects of PCs, along with moderator director efficacy.

The purpose of this study is to analyze the impact of the acceptance of national governments’ restrictions imposed due to the COVID-19 pandemic on the citizens’ safety perceptions of daily life and future plans. In particular, the aim is to examine the relationship among the citizens who belong to Generations Y and Z and who represent the future of tourism markets, as tourists and as host communities, in three important receiving countries, namely, Egypt, Portugal and Turkey.

This pilot project gathers data from three important receiving countries located on two continents involving 348 residents from Generations Y and Z. To identify the factors underlying the “acceptance of restrictions and measures” and the “Impacts of the COVID-19 threat on safety perceptions” a factor analysis was carried out. Notably, Pearson's correlation coefficient and a multiple linear regression analysis allowed to analyze the relationships between the two factors and a Kruskal–Wallis test was used to assess the influence of individuals’ country of residence.

The results reveal that in general, young generations accepted the measures and restrictions imposed by the respective governments. In addition, the present pandemic has a strong impact on their safety perception in daily lives and future plans to travel. Moreover, results prove that between the three countries there are dissimilarities showing that the countries' situation regarding COVID-19 influences those two dimensions.

This study adds to the development of studies on the impacts of health risks in tourism activity, specifically on the safety measures adopted and their impacts on local receiving communities. It shows that the current pandemic is severely affecting the daily lives and plans for the future of citizens and tourists, which is in accordance with previous studies.

The outcome of this study paves the way for policy-makers in the tourism industry because it presents experiences from Generations Y and Z members, future customers and tourist products consumers, but also from receiving communities.

The results of this study bring some light on how local communities, specifically, the younger generations, are facing this pandemic period and on the impact it has on the way they face daily life, future plans and on their level of acceptance of a sector as important as tourism.

To the knowledge, besides the relevant studies already conducted on the impact of the COVID-19 crisis on the tourism field, no study has yet been carried out to analyze how residents have reacted and accepted the restrictions and security measures imposed by their national governments and their impact on residents’ feelings and perceptions, daily lives and travel plans. Furthermore, the specific impacts of this crisis will have on the younger generations are yet to be analyzed.

The purpose of this study is to examine the influence of religiosity on ethical consumption of consumers. It also aims to measure the mediating effect of materialism and guilt.

The study collected data from 360 Indian consumers through an online survey.

Religiosity was found to have a strong and significant influence on consumers’ ethical consumption behaviour. It was also found that materialism and guilt mediate the relationship between religiosity and ethical consumption. Findings reveal that a higher level of religiosity in consumers guides them to avoid unwanted behaviour such as unethical consumption.

The study provides an insight into the significance of values in ethical consumption decisions. It examines the mediational effect of materialism and guilt between religiosity and ethical consumption.

Marketers can formulate more successful communication strategies by taking into account the level of religiosity of Indian consumers and underlying cultural foundations within the society. Marketers can also use taglines or promotional messages to promote sacrifice for the well-being of the environment.

This research is a guiding step towards studying the influence of religiosity on ethical consumption through guilt and materialism of consumers in an emerging nation.

The purpose of this viewpoint essay is to examine deathcare leadership during the COVID-19 pandemic and recommend innovations to employ a more human-centric approach.

This viewpoint essay uses scholarly and popular literature to explore deathcare practices during the ongoing COVID-19 pandemic and to identify limitations of existing mass fatality management policies.

Deathcare leadership in the USA lacks a human-centric approach. Rationalistic mass fatality management during COVID-19 left families struggling with grief and mourning because many burial rituals could not take place. This essay suggests a humanistic approach to death management through leadership innovations as a remedy to this problem. Such leadership innovations can improve responses to deathcare during this ongoing pandemic and future public health emergencies.

This essay offers practical improvements to make deathcare more human-centric.

The purpose of this study is to present a systematic review of the online service failure (OSF) literature and conduct an exhaustive analysis of academic research on this emerging research area.

The current study has adopted a structured systematic literature review approach to synthesize and assess the OSF literature. Further, the study uses the Theory-Context-Characteristics-Methodology (TCCM) framework to propose future research directions in the OSF domain.

This systematic review shows that OSF research is still developing and remains mainly incoherent. Further, the study develops a conceptual framework integrating the frequently reported antecedents, mediators, moderator and consequences in the extant literature. This review also synthesizes the theoretical perspectives adopted for this domain.

The study followed specific inclusion and exclusion criteria to shortlist articles. Further, articles published only in the English language were considered. Hence, the findings of this review cannot be generalized to all OSF literature.

This systematic review has classified antecedents into customers' and service providers' roles which will enable online service providers to understand all sets of factors driving OSF. It also synthesizes and presents service recovery strategies and emphasizes the role of online customer support to fix OSF.

The OSF literature is still developing and remains highly incoherent, suggesting that a synthesized review is needed. This study has systematically reviewed and synthesized the OSF literature to study its development over time and proposes a framework which provides a comprehensive understanding of OSF.

The purpose of this viewpoint article is to understand crisis leadership during COVID-19 by examining the decision-making with respect to implementing COVID-19 mitigation measures, collaboration with stakeholders, and communication strategies of the governors of the States of California, Texas, Florida, and New York in the United States.

This viewpoint article employs information from the extant literature on crisis leadership and secondary sources to understand the four governor's crisis leadership strategies during COVID-19.

Governors Gavin Newsom of California and Andrew Cuomo of New York made quicker decisions regarding implementing COVID-19 mitigation measures (e.g. shutting down the economy, mandating physical distancing, issuing stay-at-home orders, mandating wearing face covering in public and issuing a state of emergency) compared to Governors Greg Abbott of Texas and Ron DeSantis of Florida. In addition, all four governors collaborated with state and local governments, private entities, and nonprofits to address COVID-19. Finally, all four governors held some form of briefing on COVID-19 on a regular basis and used different media to get their information out to the public.

This viewpoint article uses decision-making regarding implementation of mitigation strategies, collaboration with stakeholders, and crisis communication strategy to understand governors' crisis leadership during COVID-19.

This study aims to measure the basic foundations of organizational health in the General Company for Food Products and to indicate the extent of its presence or not within the company under investigation.

This research was completed using a descriptive and analytical approach using a sample of 97 employees from the General Company for Petroleum Products. Calculating the arithmetic mean, standard deviation, coefficient of variation, and confirmatory factor analysis are all part of the data processing process.

The basic components of organization health are present in the General Company for Petroleum Products, but they have not reached high levels to be called regulatory health.

The findings of this study can provide important information about the impact of basic organizational health components on the general level of companies, particularly the General Company for Oil Products and its prominent role in its leadership in strengthening the organizational climate with a healthy, pressure-free environment that contributes to raising employee and organizational performance levels.